Privacy Policy for Our UK Online Shop
At LLJ Creations, our privacy policy UK online shop information explains how we respect your privacy and protect your personal information. This Privacy Policy explains what information we collect, why we collect it, how we use it and the rights you have in relation to your personal data.
Who We Are
LLJ Creations is responsible for the personal information collected through this website and when you place an order with us.
If you have any questions about this Privacy Policy or how we use your personal information, you can contact us at sales@lljcreations.com.
Privacy Policy UK Online Shop – Information We Collect
When you use our website, contact us or place an order, we may collect personal information such as your name, email address, telephone number, billing and delivery address, order details and any information you provide when contacting us.
If you order a personalised product, we may also collect the names, wording, photographs, images or other information you provide so that we can create your order.
Payment information is processed securely by our payment providers. LLJ Creations does not receive or store your full payment card details.
How We Use Your Information
We use your personal information only where we have a lawful basis to do so under UK data protection law.
We may use your information for the following purposes:
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To fulfil our contract with you: To process and deliver orders, prepare personalised products, manage payments, refunds and returns, and provide customer service relating to your purchases.
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To comply with legal obligations: To maintain required business, financial and accounting records and meet applicable legal and regulatory requirements.
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For our legitimate interests: To respond to general enquiries, maintain and improve our website and services, protect our business and help prevent fraud, where these interests are not overridden by your rights.
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With your consent: To send optional marketing emails, where consent is required, and to use non-essential cookies or similar technologies where applicable.
You can withdraw your consent at any time, including by unsubscribing from marketing emails. Withdrawing consent does not affect processing already carried out lawfully.
Sharing Your Information
We do not sell your personal information.
We may share your personal information with trusted service providers where necessary to operate our business, fulfil your orders and provide our services. These may include:
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Wix: Our website and ecommerce platform, which helps us manage customer orders, website enquiries and online transactions.
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Payment providers: To securely process payments, refunds and related transactions.
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Delivery companies: To deliver your orders using the necessary delivery and contact information.
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Zoho Mail: Our business email provider, which we use to receive and respond to customer enquiries and other business communications.
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Professional advisers and authorities: Where necessary to comply with legal obligations or obtain professional services.
We only share information that is reasonably necessary for these purposes.
Some service providers may process personal information outside the United Kingdom. Where this happens, we take steps to ensure appropriate safeguards are in place in accordance with applicable UK data protection law.
We may also disclose personal information where required by law or where necessary to establish, exercise or defend legal claims.
How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including meeting our legal, accounting and regulatory obligations.
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Customer orders and transaction records: Normally retained for up to 6 years after the end of the relevant financial year, where required for tax, accounting and business record-keeping purposes.
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Customer enquiries and correspondence: Kept for as long as necessary to respond to your enquiry, provide customer service and resolve any related issues or disputes.
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Personalisation details: Names, wording, images and other information provided for personalised products are kept only for as long as reasonably necessary to fulfil your order and deal with any related enquiries or issues.
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Marketing information: Retained until you unsubscribe, withdraw your consent or we no longer have a lawful reason to keep it.
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Website and cookie information: Retained according to the relevant cookie settings and the retention periods applied by our website service providers.
When personal information is no longer required, we will securely delete it or anonymise it where appropriate.
You may contact us at sales@lljcreations.com if you have any questions about how long we retain your information.
Cookies & Website Data
Our website uses cookies and similar technologies to help it function correctly, support shopping and checkout features, remember preferences and improve the visitor experience.
Some cookies are essential for the operation and security of our website and do not require your consent.
Other cookies, such as those used for analytics, advertising or marketing, may be used where applicable and will require your consent where required by law.
We use Usercentrics for Wix to help manage cookie preferences. When you first visit our website, you can accept or reject non-essential cookies or select More Settings to manage your choices.
You can change or withdraw your cookie consent at any time using the cookie privacy settings available on our website.
Further information about the cookies and services used on our website is available through our cookie consent settings.
Your Data Protection Rights
Under UK data protection law, you may have rights in relation to your personal information, including the right to ask us for a copy of the information we hold about you and to ask us to correct inaccurate or incomplete information.
In certain circumstances, you may also have the right to ask us to delete your personal information, restrict or object to how it is used, or request that certain information is transferred to you or another organisation.
If you would like to exercise any of these rights, please contact us at sales@lljcreations.com. We may need to confirm your identity before responding to your request.
Complaints & Concerns
If you have any questions or concerns about how LLJ Creations collects, uses or protects your personal information, please contact us at sales@lljcreations.com.
We take privacy concerns seriously and will do our best to investigate and resolve any issues.
If you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent data protection regulator.
Information Commissioner's Office (ICO)
Website: https://ico.org.uk
Telephone: 0303 123 1113
You can contact the ICO at any time, although we would appreciate the opportunity to address your concerns first.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services or legal requirements. Any updated version will be published on this page.
Last updated: October 2026